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FAQs

Shipping & Returns

Do you ship overseas?

Aym Resale items are currently only available to customers in the UK. However, our main store offers international shipping.

How long will it take to get my orders?

Orders are shipped within the UK and typically arrive in 4-5 business days with our Standard service. Express delivery (1-2 business days) is also available at checkout. Delivery details will be provided in your confirmation email.

Can I return my item?

Yes — you have 30 days from delivery to return any AYM Renewed item. Pieces must come back unworn and unwashed, in their original condition with any tags still attached.

A flat £3.99 covers UK return shipping and is deducted from your refund once we've received and inspected the item. Returns are currently UK-only.

How do I return my item?

To return an item, please visit our returns page.

AYM Studio purchases

For returns on anything bought new from AYM Studio — not from AYM Renewed — please use the main store's returns portal rather than this page:

AYM Studio returns portal: aym-studio.com/pages/returns-portal

Only orders placed here on AYM Renewed are returned through us.

Platform

Who operates AYM Renewed?

AYM Renewed is powered by Birl, AYM's official resale partner and specialists in resale technology. Birl manages the listings, fulfilment and customer service for every Renewed order — so if you have a question about a Renewed purchase, you can reach the team directly using the chat on this site.

Any other questions?

You can contact us through our contact page! We will be happy to assist you.